Shipping policy

BagShop PK understands and strives to complete all orders on schedule. Therefore, when you place a purchase with us, a confirmation message is delivered to the phone number you provided on the order form. In addition, a confirmation call is made to the customer prior to shipment. Furthermore, the logistics business calls to confirm the estimated time and day of delivery. Therefore, customers are asked to keep an eye out for calls in order to have a hassle-free delivery. Moreover, we do not have any hidden charges, so you will only pay for your order.

In addition, we also provide free-of-cost delivery over orders of Rs.3500 and above. If the order is below Rs.3500, a nominal fee of Rs.200 will be charged for delivery.

Our logistics partners manage the shipping, and the riders are told not to hand over the box until payment is received. Please keep in mind that if there is an issue, the rider cannot and will not return the item. You may always call our customer service at +92-315-0643150. Our team will handle the situation with care and implement all necessary steps. If you still have some queries, contact us now at bagsshopinfo@gmail.com.

Refund policy

• At BagShop PK, we thoroughly check each product before dispatching it to our worthy clients. Still, suppose you receive some damage or faulty product. In that case, we provide you return or exchange facility by contacting us through our email: bagsshopinfo@gmail.com or contacting us at +92-315-0643150. We will exchange or refund the product within seven days after delivery. All the claims for exchange or refund after this period will not be entertained.

• If a shipment is returned, it is the customer's obligation to ensure that it is returned intact. In the event of damage, the items will be returned to the client.

• All refunds will be processed by bank transfer and will only cover the product value, not any shipping expenses. Additionally, the buyer is responsible for the cost of return postage.

• If a product is exchanged, the swapped order will also cost Rs.150 in shipping charges.

• Customers need to confirm the address before sending the parcel to claim a refund or exchange for the product.

Cleaning & Maintenance

• Wipe leather bags with a damp microfiber cloth; condition every few months.
• Spot‑clean canvas/fabric bags with mild detergent and lukewarm water.
• For faux leather, use a soft damp cloth; avoid alcohol‑based cleaners.
• Always test cleaners on a hidden area first.

Storage & Shape Protection

• Store in a dust bag or soft cotton pillowcase.
• Keep away from direct sunlight and heat.
• Stuff with tissue paper or bubble wrap to maintain shape (avoid newspaper).

Everyday Use & Prevention

• Avoid placing bags on rough or dirty surfaces.
• Keep makeup, pens, and liquids in separate pouches inside the bag.
• Rotate bags to extend their lifespan.

Quick Stain Action

• Blot liquid spills immediately — never rub.
• For oil marks, sprinkle cornstarch/talc, let sit, then brush off gently.
• Use a suede eraser or brush for dry stains on suede bags.

💡 Bagshop Tip: A well‑cared‑for bag stays beautiful longer and keeps its value high.